Getting through the summer safely together

Enjoy the summer safely

Here you will find everything about the COVID-19 code of conduct for an unforgettable summer on the Schmittenhöhe.

Frequency cams

Overview of the current frequency in the queuing areas

Here you can see the current number of guests in the queuing areas. Our frequency cams are available at the valley stations areitXpress, cityXpress, trassXpress and zellamseeXpress.

Utilization of the car parks

Check out the current occupancy level of the car parks.

areitXpress (1700 parking spaces)
trassXpress, Schmittenhöhebahn, Sonnenalmbahn (250 parking spaces)

FAQ'S

Frequently asked questions - you will find the answers here!

Yes, a FFP2 mask (without valve) is mandatory in the following areas:

  • in the lift stations, entrance/exit area and throughout the journey in the lift
  • when using the WC facilities

The FFP2 mask requirement applies from the age of 14 years. From the age of 6 years onwards, wearing conventional mouth-nose-protection is compulsory.

If you have forgotten your FFP2 mask, we offer you the opportunity to purchase it at our stations for € 2.

No, to use the cable cars on the Schmittenhöhe no COVID test, vaccination or proof of a COVID infection is required. 

BUT: To visit one of our moutain restaurants, one of the following points is required: 

  • Proof of a negative COVID-19 test result (PCR test not older than 72 hours or an antigen test not older than 48 hours or a self test with digital integration not older than 24 hours.)
  • Formal confirmation from a physician of COVID-19 recovery after an infection
  • Formal confirmation of quarantine completion subsequent to COVID-19 infection
  • Proof of vaccination
  • Proof of neutralizing antibodies 

ATTENTION: There are currently no quick tests offered in the mountain restaurants.

In accordance with legal requirements, the maximum number of people permitted in closed lifts (gondolas) is limited to 75%. For families and people from the same household, the 75 % capacity may be exceeded. An FFP2 mask must always be worn when in a lift.

If all lifts and cable cars in the ALPIN CARD regions are officially closed due to an epidemic or pandemic and / or if the customer is unable to use the service due to a travel warning or border closure, an aliquot reimbursement will be granted.

This applies to acent and/or descent, combination tickets, last minute tickets, boat cruises tickets (panorama cruises and lake crossings). (Excluded from this regulation: hike and swim ticket, summer-season ticket and annual tickets.)

You can find detailed information under Refund in our terms and conditions!

Important information in advance: Because of their activity, lift and cable car companies are subject to regulations that affect public transport. The ordinances of the Austrian Federal Government are the basis for a number of measures to protect all guests and employees. For a good and safe coexistence, the following instructions currently apply:

  • FFP2 mask (It is compulsory to wear a FFP2 mask (without valve) this for all cable car systems and also in appropriately marked areas! From the age of 6 years onwards, wearing conventional mouth-nose-protection is compulsory.)
  • keep distance
  • general hygiene rules
  • follow the instructions of the employees
  • individual responsibility

In addition to the precautions and measures taken by the ALPIN CARD partners, we appeal to our visitors to take responsibility for mutual consideration and compliance with the safety and hygiene measures.

Due to the official requirements of the Austrian Federal Government and the positive findings from the last year, the Schmittenhöhebahn AG has developed an optimized COVID-19 package of measures with an increased focus on safety and health, in order to enable guests to enjoy wonderful days this summer!

  • Tested, vaccinated or recovered: Current Austrian law pertaining to COVID-19 requires us to solicit documentation from guests (from the age of 10) to ensure they present low epidemiological risk (i.e. they are either vaccinated, tested or recovered). Examples of valid documentation are as follows:
    • Proof of a negative COVID-19 test result (check test opportunities)
    • Formal confirmation from a physician of COVID-19 recovery after an infection
    • Formal confirmation of quarantine completion subsequent to COVID-19 infection
    • Proof of vaccination
    • Proof of neutralizing antibodies 

(ATTENTION: There are currently no quick tests offered in the mountain restaurants.)

  • Minimum distances: In the mountain restaurants, we pay attention to the officially ordered minimum distances between tables and seating. We have also installed new partitions in the seating areas and adapted and expanded the hygiene measures in the free-flow areas.
  • Mouth-nose-protector (MNP): When entering our restaurants and dining facilities, guests must wear a facemask covering the nose and mouth. Having taken your seat, the facemask may be removed. Depending on how busy the restaurant or dining facility is, we do reserve the right to limit admission.
  • All guests must register if staying longer than 15 minutes: Due to current COVID-19 regulations in Austria, we are required to record your contact data whenever you visit one.
  • Reservations: In order to avoid waiting times and crowds, we recommend that you make a reservation for the seats in our restaurants and catering establishments in advance - by phone or via the reservation system of the respective establishment.
  • Digital menu / drink cards: In our service restaurants, the menu / drink cards can also be called up via QR code.
  • Cleaning: Our companies invest specifically in a large number of hygiene and cleaning measures. This applies, for example, to the cleaning or disinfection of tables / bar areas in the company's own catering establishments as well as handrails, door handles and sanitary facilities. Shortening the intervals between filter cleaning of the ventilation system also ensures additional protection and safety.

Yes, we regularly disinfect all cable car systems. Disinfection measures are also carried out regularly in elevator cabins, escalators, sanitary facilities, depots and first aid rooms. Soap and disinfectant dispensers for regular hand hygiene are available in sufficient quantities.

Our gondolas are regularly cleaned by a 3D disinfection using Biotech3D-ultrasound. Here you can find detailed information about this special disinfection.

  • The waiting areas for the cable cars are organized in such a way that groups of people standing close together are avoided. In order to avoid queues at the cash desks, tickets can be purchased in advance via the new online shop meinskipass.at and from ticket machines with a pick-up function.
  • Frequency cams in the valley stations provide an additional overview of the current flow of visitors.
  • Through the utilization of the car parks you can check out the current occupancy level of the car parks.
  • At the cable cars you will find sufficient notes and information on our current COVID-19 guidelines via screens and displays. In addition, our trained staff is available to you as a contact (own COVID team) on site.
  • The guests are continuously provided with the latest information via loudspeaker announcements throughout the valley stations and cable cars.
  • Our cable cars are regularly cleaned by a 3D disinfection using Biotech3D-ultrasound. Here you can find detailed information about this special disinfection.
  • Due to the recommended safety measures, waiting times can be expected, especially on busy days (weekends and holidays). We ask for your patience and understanding in this regard and recommend that you start your day as early as possible during these peak times.

Yes, regardless of the current legal requirements, our queuing areas are organized in such a way that closely related groups of people are avoided as far as possible. Legally prescribed minimum distances are marked in the access areas and where possible by floor markings and barriers.

Yes, all of our employees are tested regularly for COVID-19 in our C-19 CHECK BOX on site. Partially our employees are already vaccinated. Before the start of work, all employees are taken daily to measure their body temperature.

Ferry Porsche Congress Center (Zell am See center):

Guided COVID self-test

  • Monday, Wednesday, Friday from 7:00 am to 6:00 pm
  • Tuesday and Thursday from 9:00 am to 7:00 pm 
  • Saturday from 9:00 am to 5:00 pm
  • Registration required at: www.salzburg-testet.at or by phone at: 1450.

See-Apotheke (Zell am See center):

Guided COVID self-test

Adler Apotheke (Schüttdorf):

Guided COVID self-test

 Areit Apotheke (Schüttdorf):

Guided COVID self-test (costs: €5)

  • Monday to Friday from 8:00 am to 12:00 pm and 2:00 pm to 6:00 pm
  • Saturday from 8:00 am to 12:00 pm
  • Registration required by phone at: +43 6542 53543.

Hospital Zell am See Drive-In (Thumersbach): 

Antibody and virological test (PCR)

  • Appointments: Monday to Friday from 8:00 am to 5:00 pm or by phone at: +43 6542 777 2450 (If tests are carried out by 2:30 pm, the test results are available on the same day.)

 

Our most important measures at a glance

What we do for you!

  • Signposts and information points: These point out our code of conduct at the cable cars and in the entire area of the Schmittenhöhe.
  • Mouth-nose-protector (MNP): The wearing of a MNP is obligatory in the appropriately marked areas (see section mouth-nose-protector). ATTENTION: In some instances, FFP2 masks are obligatory!
  • Organized queuing areas: We will organise the queuing areas independently of the current legal requirements in such a way that clusters of people are avoided as much as possible.
  • Hand hygiene: We have installed sufficient hand disinfection facilities in the lift stations.
  • Number of people: In accordance with legal requirements, the maximum number of people permitted in enclosed and covered lifts (gondolas, cabins, chairlifts with covers) is limited to 75 %. For families and people from the same household, the 75 % capacity may be exceeded.
  • Disinfection measures: We disinfect all cable car cabins on a regular basis. Disinfection measures are also carried out regularly in elevator cabins, escalators, sanitary facilities, depots and first aid rooms.  Furthermore, our cable cars are regularly cleaned by a 3D disinfection using Biotech3D-ultrasound. Here you can find detailed information about this special disinfection.
  • None of our trains run for more than 12 minutes.
    For information: There is only a risk of infection if you stay in closed rooms for a longer period and if the specified minimum distance to other people is not reached. It is up to you to decide whether you want to enter a cabin that already has people.
  • COVID-19 test: Employees are tested for COVID-19 regularly in our C-19 check box on site or are already partially vaccinated.
  • FFP2 mask and temperature measurement: Employees who come into contact with guests are instructed to wear a FFP2. Before starting work, all employees are measured daily for their body temperature.
  • Tested, vaccinated or recovered: Current Austrian law pertaining to COVID-19 requires us to solicit documentation from guests (from the age of 10) to ensure they present low epidemiological risk (i.e. they are either vaccinated, tested or recovered). Examples of valid documentation are as follows:
    • Proof of a negative COVID-19 test result (check test opportunities)
    • Formal confirmation from a physician of COVID-19 recovery after an infection
    • Formal confirmation of quarantine completion subsequent to COVID-19 infection
    • Proof of vaccination
    • Proof of neutralizing antibodies 

(ATTENTION: There are currently no quick tests offered in the mountain restaurants.)

  • Minimum distances: In the mountain restaurants, we comply with all governmental regulations pertaining to minimum distances between tables and seating. Furthermore, we have also installed new partitions in the seating areas whilst adapting and increasing hygiene measures in the free-flow areas.
  • Mouth-nose-protector (MNP): When entering our restaurants and dining facilities, guests must wear a facemask covering the nose and mouth. Having taken your seat, the facemask may be removed (exept the outdoor areas). Depending on how busy the restaurant or dining facility is, we do reserve the right to limit admission.
  • All guests must register if staying longer than 15 minutes: Due to current COVID-19 regulations in Austria, we are required to record your contact data whenever you visit one.
  • Reservations: In order to avoid waiting times and crowds, we recommend that you make a reservation for the seats in our restaurants and catering establishments in advance - by phone or via the reservation system of the respective establishment.
  • Digital menu / drink cards: In our service restaurants, the menu / drink cards can also be called up via QR code.
  • Cleaning: Our companies invest specifically in a large number of hygiene and cleaning measures. This applies, for example, to the cleaning or disinfection of tables / bar areas in the company's own catering establishments as well as handrails, door handles and sanitary facilities. Shortening the intervals between filter cleaning of the ventilation system also ensures additional protection and safety.

What you can do to protect yourselves and others!

Please always carry and use a mouth-nose protector.

(1) Mask & tube scarves

The wearing of mask & tube scarves is obligatory from the age of 6 in the corresponding marked areas (details see below).

(2) FFP2 masks (without valve)

The wearing of FFP2 masks is obligatory from the age of 14 in enclosed or coverable means of transport (gondolas, cabins, chairlifts with covers – excluding T-bar lifts) and the corresponding access areas (see below for details):

In these areas the wearing of an MNP is obligatory:

  • in the lift stations, entrance/exit area and throughout the journey in the lift
  • when using the WC facilities

If you have forgotten your FFP2 mask or mouth-nose protector, we offer you the opportunity to purchase it at our stations for € 2.

Please keep sufficient distance to strangers.

If possible, please ventilate the lift during your journey.

 Please observe the general rules of hygiene and wash your hands regularly. Disinfectant dispensers are available in the indoor area of the lift stations.

 Please do not leave your used protective masks or handkerchiefs in the lifts but dispose of them properly. In the lift station areas, there are waste bins available.

Please note the legal requirements for the maximum number of people permitted in closed cable cars (gondolas). There is currently a capacity restriction of 50%. (Except people from the same household.)

 Please follow the recommendations for conduct and the instructions of our employees
 and especially observe the applicable hygiene regulations.

 When possible, make non-cash payments or use the online ticket shop.

Please demonstrate personal responsibility and protect your health as well as the health of your fellow human beings.

If you have symptoms that could indicate a possible COVID-19 infection (fever, cough, sore throat, loss of taste/smell, ...), please stay in your accommodation and contact the reception of your accommodation or a doctor immediately.

Refund policy Summer 2021

The COVID-19 Cash Back Guarantee is valid for the following tickets: 

  • Acents and/or decents
  • Combination-Tickets
  • Last Minute Tickets
  • Boat cruises Tickets (panorama cruises and lake crossings)

Due to travel restrictions or official closures owing the COVID-19 pandemic the money for tickets that have already been purchsed can be claimed back. (Excluded from this regulation: hike and swim ticket, summer-season ticket and annual tickets.)

Purchase your tickets contactless!
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From you we request!

Please follow our COVID-19 Code of Conduct and enjoy your stay in the ALPIN CARD region.

We will continually evaluate the situation and adapt our Code of Conduct to fall in line with any changes regarding legal or regulatory requirements.
 

This information will be updated on an ongoing basis!
(Status: 10th June 2021)