Stay healthy, stay schmitten

Getting through winter safely together 

The COVID-19 Code of Conduct of the lift companies in the ALPIN CARD ticket alliance.

Safety and personal health of every single person are at the focus as the highest good - also in the thinking and acting of our cable car companies in the ticket association Saalbach Hinterglemm Leogang Fieberbrunn, Schmittenhöhe in Zell am See and Kitzsteinhorn Kaprun

FAQ'S

Frequently asked questions - you will find the answers here!

Yes, in order to use the lifts, it is mandatory for people from the age of 12 to provide evidence of a low epidemiological risk according to the 2G rule (vaccinated-recovered) when purchasing a ticket. Your ticket only allows access to the ski area if it is accompanied by proof of the 2G status.

For children and adolescents, who are required to attend school in Austria, the Ninja Pass is an equivalent 2G proof and is also valid on weekends in the respective test week.

Our employees also provide evidence of a low epidemiological risk for their work.

Your ticket only allows access to the ski area if it is accompanied by proof of the 2G status.  The validation of your 2G-status as well as ticket activation can be conducted at the following sale points:

  • Webportal/ Online Check-in at www.alpincard.at/greenpass
  • Greenpass Check/ COVID-19 Check-Box & ticket vending machines:
  • Ticket windows
  • Other ticket sales outlets (hotels, tour operators,...)

The prerequisite for the link is the consent of the ticket owner to save the validity date of the 2G proof. Without this consent, the ticket will only be activated for the current day.

The Green Pass or any of the following documents are accepted for entry:

  • Vaccinated: proof of complete vaccination.
  • Recovered: a separation notice or a doctor's confirmation of an infection that occurred in the past six months. Please note: Antibody proofs issued six months after the infection are no longer accepted.
  • until 06.12.2021 there is a transition period: in this period also a first vaccination together with a negative PCR test is accepted as 2G proof.

Rapid antigen tests and PCR tests are no longer used as evidence.

Your ticket only allows access to the ski area if it is accompanied by proof of the 2G status.  The validation of your 2G-status as well as ticket activation can be conducted at the following sale points:

  • Webportal/ Online Check-in at www.alpincard.at/greenpass
  • Greenpass Check/ COVID-19 Check-Box & ticket vending machines:
  • Ticket windows
  • Other ticket sales outlets (hotels, tour operators,...)

The prerequisite for the link is the consent of the ticket owner to save the validity date of the 2G proof. Without this consent, the ticket will only be activated for the current day.

The following COVID-19 vaccines are currently licensed in the European Union:

  • The vaccine Comirnaty from the manufacturer BioNTech/Pfizer (2 doses required)
  • The vaccine Spikevax from the manufacturer Moderna (2 doses required)
  • The vaccine Vaxzevria from the manufacturer AstraZeneca (2 doses required)
  • The manufacturer Janssen's COVID-19 Vaccine Janssen (2 doses required)

Yes, please always carry and use a FFP2 mask. The wearing of a FFP2 mask is obligatory from the age of 14, masks & tube scarves are obligatory from the age of 6 generally indoors and outdoors if the distance to other people is less than 2 meters. Following areas are included:

  • queuing areas
  • lift stations, entrance/exit areas
  • journey with the lift
  • WC facilities

Yes, we ask you to carry your 2G proof with you at all times, as random checks by the executive may occur.

Yes, at the entrance of our catering establishments on the mountain a corresponding valid proof is checked. Partly this is done via scanners, to which you hold the unlocked ski pass. Furthermore, a contact tracing takes place in our catering establishments.

The 2G-rule (vaccinated/recovered) applies to guests ages 12 and up. 

  • Children under the age of 12 do not need a 2G-certificate.
  • For children and adolescents, who are required to attend school in Austria, the Ninja Pass is an equivalent 2G proof and is also valid on weekends in the respective test week. If PCR tests are implemented during the holidays, this also counts as a 2G proof, analogous to the Ninja Pass.

  • For school children and adolescents from the age of 12 (born up to September 1, 2006), who do not attend school in Austria, the Holiday Ninja Pass is valid as a 2G proof. This provides serial tests with antigen tests (valid for 48 hours) and at least 2 PCR tests (valid for 72 hours) in a 5-day period. This means that at least 3 tests must be carried out within 5 days. If done so, no further tests are required for day 6 and 7.

  • Here you can find the Holiday Ninja Pass.

According to the current status of the regulation, there will be no access restrictions in the cable cars. Nevertheless, wearing a FFP2 mask is obligatory.

No, the validitation of an ALPIN CARD or SuperSkiCard is only necessary once. The ticket is unlocked as long as your 2G proof is valid. After expiration of the 2G proof a new validitation is necessary.

All information on the current refund policy can be found in our General Business Terms: www.schmitten.at/GTC

Frequency cams

Overview of the current frequency in the queuing areas

Here you can see the current number of guests in the queuing areas. Our frequency cams are available at the valley stations areitXpress, cityXpress, trassXpress and zellamseeXpress.

Current occupancy in the skiing area

This occupancy barometer shows the current number of guests!

9 %

Utilization of the car parks

Check out the current occupancy level of the car parks.

areitXpress (1700 parking spaces)
Schmittenhöhebahn, trassXpress, Sonnenalmbahn (250 parking spaces)
zellamseeXpress (300 parking spaces)

Our most important measures at a glance

What we do for you!

  • Signposts and information points in the ski area: These point out our code of conduct at the cable cars and in the entire ski area.
  • Organized queuing areas: We will organize the queuing areas regardless of the current legal requirements in such a way that groups of people standing close together are avoided as far as possible.
  • Hand hygiene: We have installed sufficient hand disinfection options for you in our indoor cable car systems.
  • Number of people: There are no restrictions in capacity.
  • Disinfection measures: We disinfect all cable car cabins on a regular basis. Disinfection measures are also carried out regularly in elevator cabins, escalators, sanitary facilities, ski depots and first aid rooms.  Furthermore, our cable cars are regularly cleaned by a 3D disinfection using Biotech3D-ultrasound. Here you can find detailed information about this special disinfection.
  • None of our trains run for more than 12 minutes.

For information: There is only a risk of infection if you stay in closed rooms for a longer period and if the specified minimum distance to other people is not reached. It is up to you to decide whether you want to enter a cabin that already has people.

  • COVID-19 test: All of our employees are tested regularly for COVID-19 in our C-19 CHECK BOX on site.
  • FFP2 mask and temperature measurement: Employees who come into contact with guests are instructed to wear a FFP2. Before starting work, all employees are measured daily for their body temperature.
  • 2G-Rule: An appropriate proof (vaccinated or recovered) must be presented at the entrance. Partly this is done via scanners, to which you hold the unlocked ski pass.
  • FFP2 mask: The FFP2 mask requirement applies until you reach your seat and when you leave your seat. Consumption is only possible while sitting.
  • Contact details: In order to be able to react quickly when a suspected case occurs, the contact details of visitors to our restaurants and catering establishments are recorded voluntarily. The data will be deleted from the system after 28 days in compliance with data protection regulations (concept from TVB)
  • Reservations: In order to avoid waiting times and crowds, we recommend that you make a reservation for the seats in our restaurants and catering establishments in advance - by telephone or via the reservation system of the respective establishment (centralize - confirmation email!)
  • Digital menu / beverage cards: In our service restaurants, the menu and beverage cards can also be called up via QR code.
  • Cleaning: Our companies are intensifying a large number of hygiene and cleaning measures in a targeted manner. This applies, for example, to the cleaning or disinfection of tables / bar areas in the company's own restaurants, as well as handrails, door handles and sanitary facilities. Shortening the intervals between filter cleaning in ventilation systems also ensures additional protection and safety.

What you can do to protect yourselves and others!

In order to use the lifts, it is mandatory for people from the age of 12 to provide evidence of a low epidemiological risk according to the 2G rule (vaccinated-recovered) when purchasing a ticket. Your ticket only allows access to the ski area if it is accompanied by proof of the 2G status.

For children and adolescents, who are required to attend school in Austria, the Ninja Pass is an equivalent 2G proof and is also valid on weekends in the respective test week. If PCR tests are implemented during the holidays, this also counts as a 2G proof, analogous to the Ninja Pass.

For school children and adolescents from the age of 12 (born up to September 1, 2006), who do not attend school in Austria, the Holiday Ninja Pass is valid as a 2G proof. This provides serial tests with antigen tests (valid for 48 hours) and at least 2 PCR tests (valid for 72 hours) in a 5-day period. This means that at least 3 tests must be carried out within 5 days. If done so, no further tests are required for day 6 and 7.

Our employees also provide evidence of a low epidemiological risk for their work.

Please always carry and use a FFP2 mask. The wearing of a FFP2 mask is obligatory from the age of 14, masks & tube scarves are obligatory from the age of 6 generally indoors and outdoors if the distance to other people is less than 2 meters. Following areas are included:

  • queuing areas
  • lift stations, entrance/exit areas
  • journey with the lift
  • WC facilities

Please keep sufficient distance to strangers.

Lift cabins are ventilated through permanently installed ventilation openings. Windows can be used for additional ventilation.

Please observe the general rules of hygiene and wash your hands regularly. Disinfection measures are carried out regularly.

Please follow the recommendations for conduct & the instructions of our employees and especially observe the applicable hygiene regulations.

 When possible, make non-cash payments or use the online ski ticket shop.

If you have symptoms that could indicate a possible COVID-19 infection (fever, cough, sore throat, loss of taste/smell, ...), please stay at home/ in your accommodation and contact the reception of your accommodation or a doctor immediately.

Please demonstrate personal responsibility and protect your health as well as the health of your fellow human beings.

Please do not leave your used protective masks or handkerchiefs in the lifts but dispose of them properly. In the lift station areas, there are waste bins available.

Current regulations

From you we request!

Please follow our COVID-19 Code of Conduct
and enjoy your winter holiday in the SKI ALPIN CARD ski region.

We will continually evaluate the situation and adapt our Code of Conduct
to fall in line with any changes regarding legal or regulatory requirements.

This information will be updated on an ongoing basis!
(Status: 11th January 2022)