GETTING THROUGH THE WINTER SAFELY TOGETHER
The COVID-19 Code of Conduct of the lift companies in the ALPIN CARD ticket alliance Skicircus Saalbach Hinterglemm Leogang Fieberbrunn, Schmittenhöhe in Zell am See and Kitzsteinhorn Kaprun.
Frequently asked questions - you will find the answers here!
Yes, a mouth and nose protection mask is mandatory in all cable cars and in the areas marked accordingly. The tube scarves that have already been used for winter sports (e.g. Buff) are also considered as appropriate mouth and nose protection.
If you have forgotten your mouth and nose protection, we offer you the opportunity to purchase it at our stations for € 2.
A reduction in the maximum total number of people permitted in the ski area or in the respective cable car systems is not legally binding. Nevertheless, the Schmittenhöhebahn AG implements additional, individual measures in order to be able to guarantee secure cable car operation:
- In order to equalize the flow of visitors, the capacities and driving speeds are adjusted depending on the number of guests and frequency and optimized accordingly. The Schmittenhöhebahn has 28 cable cars with a transport volume of over 52,000 people per hour.
- Additional parking spaces will be made available and the ski bus system will be strengthened during peak times. Note: It is obligatory to wear mouth and nose protection on all public transport.
The permitted capacities are not used if the number of passengers is correspondingly low. In addition, our ski area offers sufficiently spacious skiing space to be able to provide the necessary safety distance from strangers.
If all lifts and cable cars in the Ski ALPIN CARD regions are officially closed due to an epidemic or pandemic and / or if the customer is unable to use the service due to a travel warning or border closure, an aliquot reimbursement will be granted.
This applies to both season and annual tickets as well as day and multi-day ski passes of the Ski ALPIN CARD.
You can find detailed information under Refund in our terms and conditions!
Here you get tickets in our onlineshop!
What are the corona rules in the ski area?
Important information in advance: Because of their activity, lift and cable car companies are subject to regulations that affect public transport. The ordinances of the Austrian Federal Government are the basis for a number of measures to protect all guests and employees. For a good and safe coexistence in the ski area, the following instructions currently apply:
- Mouth and nose protection
It is compulsory to wear this for all cable car systems and also in appropriately marked areas! The tube scarves that have already been used for winter sports (e.g. Buff) are also considered appropriate mouth and nose protection.
- keep distance
- General hygiene rules
- Follow the instructions of the employees
- individual responsibility
In addition to the precautions and measures taken by the Alpin Card partners, we appeal to our visitors to take responsibility for mutual consideration and compliance with the safety and hygiene measures.
Due to the official requirements of the Austrian Federal Government and the positive findings from the summer season, the Schmittenhöhebahn AG has developed an optimized Covid-19 package of measures with an increased focus on safety and health, in order to enable guests to enjoy wonderful days of skiing this winter!
- Minimum distances: In the mountain restaurants, we pay attention to the officially ordered minimum distances between tables and seating. We also installed new partitions in the seating areas and adapted and expanded the hygiene measures in the free-flow areas.
- Mouth and nose protection: When entering our restaurants and catering establishments, mouth and nose protection must be worn until the seat is reached. As soon as the seat has been taken, the mouth and nose protection can be taken off.
- Contact details: In order to be able to react quickly when a suspected case occurs, the contact details of visitors to our restaurants and catering establishments are recorded voluntarily. The data will be deleted from the system after 28 days in compliance with data protection regulations (concept from TVB)
- Reservations: In order to avoid waiting times and crowds, we recommend that you make a reservation for the seats in our restaurants and catering establishments in advance - by telephone or via the reservation system of the respective establishment (centralize - confirmation email!)
- Digital menu / beverage cards: In our service restaurants, the menu and beverage cards can also be called up via QR code.
- Music events: Music performances in the restaurants and bars of the mountain railways will only take place in the form of background music. No standing at the bar, dancing and active singing (apres ski)!
- Cleaning: Our companies are intensifying a large number of hygiene and cleaning measures in a targeted manner. This applies, for example, to the cleaning or disinfection of tables / bar areas in the company's own restaurants, as well as handrails, door handles and sanitary facilities. Shortening the intervals between filter cleaning in ventilation systems also ensures additional protection and safety.
Yes, we regularly disinfect all cable car systems. Disinfection measures are also carried out regularly in elevator cabins, escalators, sanitary facilities, ski depots and first aid rooms. Soap and disinfectant dispensers for regular hand hygiene are available in sufficient quantities.
- The waiting areas for the cable cars are organized in such a way that groups of people standing close together are avoided. In order to avoid queues at the cash desks, tickets can be purchased in advance via the new online shop meinskipass.at and from ticket machines with a pick-up function.
- Due to the recommended safety measures, waiting times can be expected, especially on busy days (weekends and holidays). We ask for your patience and understanding in this regard and recommend that you start your day of skiing as early as possible during these peak times.
- Visitor cameras in the valley stations provide an additional overview of the current flow of visitors in the ski area.
- At the cable cars you will find sufficient notes and information on our current COVID-19 guidelines via screens and displays. In addition, our trained staff is available to you as a contact (own COVID team) on site. The guests are continuously provided with the latest information via loudspeaker announcements throughout the ski area.
Yes, regardless of the current legal requirements, our queuing areas are organized in such a way that closely related groups of people are avoided as far as possible. Legally prescribed minimum distances are marked in the access areas and where possible by floor markings and barriers.
Yes, all of our employees are tested for COVID-19 before they start working for the first time. For all employees who are in contact with customers, situation-related follow-up tests are carried out, with the possibility of ongoing testing. Before the start of work, all employees are taken daily to measure their body temperature.
Our most important measures at a glance
What we do for you!
- Signposts and information points in the ski area: These point out our code of conduct at the cable cars and in the entire ski area.
- Masks and tube scarves (MNS): wearing an MNS is compulsory in the areas marked accordingly (see also below). These are available for purchase at all cash registers!
- Organized queuing areas: We will organize the queuing areas regardless of the current legal requirements in such a way that groups of people standing close together are avoided as far as possible.
- Hand hygiene: We have installed sufficient hand disinfection options for you in our indoor cable car systems.
- Number of people: As cable cars are a means of public transport, it is not necessary to reduce the number of people when wearing the mouth-nose-protection and ventilating the cabins accordingly. However, if the number of passengers is correspondingly low, the permitted capacities are not used.
- Disinfection measures: We disinfect all cable car cabins on a regular basis. Disinfection measures are also carried out regularly in elevator cabins, escalators, sanitary facilities, ski depots and first aid rooms.
- None of our trains run for more than 12 minutes.
For information: There is only a risk of infection if you stay in closed rooms for a longer period and if the specified minimum distance to other people is not reached. It is up to you to decide whether you want to enter a cabin that already has people.
- Covid-19 test: Employees are tested for Covid-19 before starting their work for the first time. For those who are in contact with customers, event-related follow-up tests are carried out, with an ongoing test option.
- MNS and temperature measurement: Employees who come into contact with guests are instructed to wear an MNS. Before starting work, all employees are measured daily for their body temperature.
- Minimum distances: In the mountain restaurants, we pay attention to the officially ordered minimum distances between tables and seating. We have also installed new partitions in the seating areas and adapted and expanded the hygiene measures in the free-flow areas.
- Mouth and nose protection: When entering our restaurant or catering areas, it is necessary to wear mouth and nose protection until you are seated. As soon as the seat has been taken, the mouth and nose protection can be removed.
- Contact details: In order to be able to react quickly if a suspected case occurs, it is planned to record the contact details of visitors to our restaurants and catering establishments. The data will be deleted from the system after 28 days in compliance with data protection regulations.
- Reservations: In order to avoid waiting times and crowds, we recommend that you make a reservation for the seats in our restaurants and catering establishments in advance - by phone or via the reservation system of the respective establishment.
- Digital menu / drink cards: In our service restaurants, the menu / drink cards can also be called up via QR code.
- Music events: Music performances in the restaurants and bars will only take place in the form of background music.
- Cleaning: Our companies invest specifically in a large number of hygiene and cleaning measures. This applies, for example, to the cleaning or disinfection of tables / bar areas in the company's own catering establishments as well as handrails, door handles and sanitary facilities. Shortening the intervals between filter cleaning of the ventilation system also ensures additional protection and safety.
What you can do to protect yourselves and others!
- At the ski pass selling desk of the lift stations
- in the access area at all lift stations (please pay attention to the markings)
- in the lift stations, entrance/exit area and throughout the journey in the lift
- when using the WC facilities
- ski storage depots
Please keep sufficient distance to strangers. If possible, the minimum distance should also be maintained in the lifts.
If possible, please ventilate the lift during your journey.
Please observe the general rules of hygiene and wash your hands regularly. Disinfectant dispensers are available in the indoor area of the lift stations.
Please follow the recommendations for conduct and the instructions of our employees
and especially observe the applicable hygiene regulations.
When possible, make non-cash payments or use the online ski ticket shop.
If you have symptoms that could indicate a possible COVID-19 infection (fever, cough, sore throat, loss of taste/smell, ...), please stay in your accommodation and contact the reception of your accommodation or a doctor immediately.
Please demonstrate personal responsibility and protect your health as well as the health of your fellow human beings.
Please do not leave your used protective masks or handkerchiefs in the lifts but dispose of them properly. In the lift station areas, there are waste bins available.
From you we request!
Please follow our COVID-19 Code of Conduct
and enjoy your winter holiday in the SKI ALPIN CARD ski region.
We will continually evaluate the situation and adapt our Code of Conduct
to fall in line with any changes regarding legal or regulatory requirements.
This information will be updated on an ongoing basis!
(Status: 28. August 2020)